DIFFICULT PEOPLE

Let's face it. Difficult people are everywhere! But how do you deal with them? At work. On the phone. Family. Friends. etc.

Here 5 ways to deal with difficult people:

1. Listen. Giving them the attention they need is 60% of it. 
2. Be a problem solver. Offer 3 solutions to get them off your back.
3. Speak Up.  Don't be afraid.
4. Ask Questions. There is usually something more to every story.
5. Stay calm and pleasant. When you are at ease, it makes it harder for the other person to stay angry.